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FAQs

FAQs

Q

What is the minimum order quantity?

A

One carton for one item is our minimum order quantity (MOQ), and USD30,000 is our minimum order value (MOV).

Q

How can I get a sample?

A

Samples of some products are free, for more information please contact our sales. You can buy samples through our store on ALIBABA: https://bit.ly/3tXkVXc

Q

What are the ways of remittance?

A

T/T, credit card, Online Bank Payment, Western Union, Online Transfer, L/C, D/P. TT is preferred convenient and safe.

Q

What currency can i pay in?

A

RMB and USD dollars both work.  30% deposit, and 70% payment before shipment.

QWhat is the ordering process?
A
  • Contact WORKPRO sales

  • Choose product & Request a quote

  • Confirm delivery date

  • Prepayment / Full payment

  • Merchandiser Track the order
    Quality
    inspection

  • Send customs clearance date
Q

Why is the price of your products so high?

A

WORKPRO is a brand offering quality tools at affordable prices. We make sure to provide our consumers TOOLS that are of the same quality as the products that Bosch, Makita, Stanley and other leading brands offer but are available in many reasonable prices that could fit consumers’ budget. WORKPRO, not just professional, but with great price, great quality,great service.

Q

How long will you finish my order?

A

Normally 15-30 days, it depends on your order quantity.

Q

What is your product used for?

A

Our product is used for construction, housing estate, decoration, carpentry, masonry.

Q

I want to become a WORKPRO DISTRIBUTOR – how can I cooperate with you?

A

For more information about WORKPRO distributorship options, please contact sales@workprotool.com.

Q

Do WORKPRO tools have a lifetime warranty?

A

Mechanics tools (only CR-V material) come with a lifetime warranty. Tape measures and hand tools have limited lifetime warranties. Other products, such as electrical measuring instruments, tool storage, manual garden tools, cordless power tools, and so on, have one-year or two-year warranties. Visit http://www.workprotool.com/warranty-information for more information.

Q

What is the difference between WORKPRO red and WORKPRO blue?

A

WORKPRO red is for DIYers, whereas WORKPRO blue is for professionals.

Q

Who can I contact for support with my WORKPRO tools?

Q

I would like to enquire if I could sell your products on my online store?

A

We don’t supply customers who only sell online and don’t have a Retail Hardware Store.